Service & Refund Policy 

1. Video Consultation Calls 

We value your time and aim to provide maximum value during every consultation. 

• Rescheduling: If you need to reschedule a call, please provide at least 24 hours' notice. Calls missed without notification or cancelled within 24 hours of the start time are non-refundable. 

• Satisfaction Guarantee: If you feel the consultation did not meet the agreed-upon objectives, please contact us within 48 hours of the call. We will review your concerns and, at our discretion, offer a partial refund or a follow-up session to resolve the outstanding issues. 

• Technical Issues: If a call cannot be completed due to technical failures on our end, we will offer a full refund or a full-length makeup session. 

2. Prospects (Excel Files) 

Because our prospect lists are digital, downloadable, and delivered immediately, they cannot be "returned" in the traditional sense. Therefore, all sales for prospect lists are final, with the following exceptions: 

• Data Integrity: If you identify a significant number of inaccuracies (e.g., non-working emails or disconnected phone numbers) within 7 days of delivery, please contact us with proof of the discrepancies. We will verify the data and provide a replacement list or credit for future services. 

• Service Quality: We do not guarantee specific sales outcomes, lead conversion rates, or appointments booked, as these depend on your team’s sales process. Refunds will not be issued based on the performance of the leads provided. 

3. How to Request a Review 

To request a review of your service or data package, please email grady@tritontransportationllc.com with: 

• Your order number or date of service. 

• A clear explanation of why the service did not meet the agreed-upon standards. 

• Any supporting documentation (e.g., a screenshot of faulty data or a summary of consultation concerns).